FAQ

Is the installation included in the Air Conditioner price?

Yes, the price includes standard installation.

What is included in standard installation?

It includes the Evaporator coil, Ac pad or wall Brackets, installation of new Air Conditioner including the material required to complete the installation.

How long would it take to get it installed after I make a purchase?

We can install it within 48 hours, you are able to select the installation date on the product page.

How long does it take to install an Air Conditioner?

A standard installation takes about 4-5 hours

Do you need to visit first?

Once you make a purchase, we will request the photos of the job site and if necessary, we will setup the time to check the job site however if you wish us to visit before you make a purchase, we can setup an appointment to check the job and answer your questions.

What if it is impossible to do the job?

It is highly unlikely that we are unable to do the job unless there is code violation, but in that case, you will get 100% refund.

Is the technician certified and insured?

Yes, all technicians are certified and insured with years of experience.

Are there any hidden charges?

No, there are no hidden charges.

How long is the parts warranty?

There is 10 years parts warranty.

How long is the labour warranty?

5 Years Labour warranty is covered.

Who registers for manufacturer’s warranty?

Installment will register your equipment for extended warranties.

How do we book a warranty call?

You can call us 24/7 or download our app installment on app store or play store and create an account and book a free warranty call.

How much is a basic heating repair call ?

Our basic charges are $95 , which includes diagnostic and repair if there is no part replacement required .if we need to replace any part , Our pro will communicate with you and if you approve the charges then only the work will be performed .

 

What equipment do you cover in heating repair ?

We cover most residential heating systems , which includes furnaces , hydronic heating , boilers and air handlers.

 

What is included in basic charges ?

It includes diagnostic and repair if there is no part replacement required.In the basic charges we also inspect the condition and safety of equipment .

If we need to replace any part , Our pro will communicate with you and if you approve the charges then only the work will be performed .

 

How much is part if needed ?

All heating repair parts have variation in the prices , however our rates are very reasonable.

 

Do you carry parts in your van ?

We carry all common parts in the van however sometimes we have to come back with the part.

 

What is the warranty on parts ?

All parts that we replace come with the 1 year part replacement warranty.

How long is the Service warranty ?

If your furnace is having the same problem within 3 months , you can book a free service call.

 

Would it be fixed the same day ?

Because we carry most of the parts so most likely we should be able to complete the job on the same day.

 

Are the technicians licensed ?

All our professionals are licensed and insured.

 

What is included in furnace maintenance ?

Furnace maintenance includes detailed check up , which includes furnace cleaning , Carbon monoxide check up , Gas leaks check up , we check all parts , drain blockage , and overall safety of your equipment.

 

How often should I get the furnace maintenance done ?

It is highly recommended to get furnace maintenance done every year.

 

Do I have to create an account ?

Yes but it is a very simple sign up , and next time if you have to book a service it will be very simple and you don’t have to enter the information everytime.

 

Do I have to add my credit card information first ?

Yes you have to enter the credit card information But we do Not charge your credit card until the job is completed . And we do Not keep your credit card information. We use Stripe payment processing which is the safest credit card processing provider.



Do you charge my credit card before the job is completed ?

No , We do not charge your credit card before the job is completed , we only process the payment with your permission.

 

Is it safe to enter my credit card on the website ?

Yes it is very safe to enter your Card on our website , We use Stripe payment processing which is the safest credit card processing provider.

 And we do Not keep your credit card information. 

 

Can I book only the installation of the part that I have ?

Yes , you can book the installation of the part , just enter the details of the part in the booking. 

 

Are there any Extra charges if I book a Service Call after 5 pm or on a weekend or Holiday ?

We do not charge extra for service in evenings , over the weekend or Holidays.

What is included in a standard water heater installation?

Installation includes up to 25 feet of exhaust pipe and any material required to complete the installation.

Is the installation included in the price?

Yes, the price includes installation.

Is there any extra cost?

No there is no extra cost.

Are there any hidden charges?

No there are no hidden charges.

How long would it take to get it installed after I make a purchase?

We can install it within 48 hours, you are able to select the installation date on the product page.

Do you need to visit first?

Once you make a purchase, we will request the photos of the job site and if necessary, we will setup the time to check the job site.

Is the technician certified and insured?

Yes, all technicians are certified and insured with years of experience.

How long is the parts warranty?

There is 7 years parts warranty.

How long is the labour warranty?

1 Year Labour warranty is covered.

How much are the charges to install an appliance ?

We charge minimum $150 for an appliance installation , which includes up to 2 hours of work.

What appliances to you install ?

We install all home appliances .

Do I have to add my credit card information first ?

Yes you have to enter the credit card information But we do Not charge your credit card until the job is completed . And we do Not keep your credit card information. We use Stripe payment processing which is the safest credit card processing provider.

Do you charge my credit card before the job is completed ?

No , We do not charge your credit card before the job is completed , we only process the payment with your permission.

Is it safe to enter my credit card on the website ?

Yes it is very safe to enter your Card on our website , We use Stripe payment processing which is the safest credit card processing provider.

 And we do Not keep your credit card information. 

Can I book only the installation of the part that I have ?

Yes , you can book the installation of the part , just enter the details of the part in the booking. 

 

Are there any Extra charges if I book a Service Call after 5 pm  or on a weekend or Holiday ?

We do not charge extra for service in evenings , over the weekend or Holidays.

How much is a basic Ac repair call ?

Our basic charges are $80 , which includes diagnostic and repair if there is no part replacement required .if we need to replace any part , Our pro will communicate with you and if you approve the charges then only the work will be performed .

 

What Appliances do you fix ?

We fix most residential home appliances , which includes washer , Dryer, Dish washer , Fridge & More. 

 

What is included in basic charges ?

It includes diagnostic and repair if there is no part replacement required.In the basic charges we also inspect the condition and safety of Appliance .

If we need to replace any part , Our pro will communicate with you and if you approve the charges then only the work will be performed .

 

How much is part if needed ?

All Appliance repair parts have variation in the prices , however our rates are very reasonable.

 

Do you carry parts in your van ?

We carry all common parts in the van however sometimes we have to come back with the part.

 

How long is the warranty on parts ?

All parts that we replace come with the 1 year part replacement warranty.

 

How long is the Service warranty ?

If your Appliance is having the same problem within 3 months , you can book a free service call.

 

Would it be fixed the same day ?

Because we carry most of the parts so most likely we should be able to complete the job on the same day.

 

Are the technicians licensed ?

All our professionals are licensed and insured .

 

Do I have to create an account ?

Yes but it is a very simple sign up , and next time if you have to book a service it will be very simple and you don’t have to enter the information everytime.

 

Do I have to add my credit card information first ?

Yes you have to enter the credit card information But we do Not charge your credit card until the job is completed . And we do Not keep your credit card information. We use Stripe payment processing which is the safest credit card processing provider.

 

Do you charge my credit card before the job is completed ?

No , We do not charge your credit card before the job is completed , we only process the payment with your permission.

 

Is it safe to enter my credit card on the website ?

Yes it is very safe to enter your Card on our website , We use Stripe payment processing which is the safest credit card processing provider.

 And we do Not keep your credit card information. 

 

Can I book only the installation of the part that I have ?

Yes , you can book the installation of the part , just enter the details of the part in the booking. 

 

Are there any Extra charges if I book a Service Call after 5 pm  or on a weekend or Holiday ?

We do not charge extra for service in evenings , over the weekend or Holidays.

How does it work ?

We charge $195 for a house up to 3000 sq feet .$50 for every 500 square foot added. $50 for Dryer vent Cleaning.

What is included in Duct Cleaning ?

We Clean unlimited supply and return air vents in the house and sanitize the ducting system in your house.

How much do you charge for dryer vent cleaning ?

We charge $50 for dryer vent Cleaning.

Do I have to add my credit card information first ?

Yes you have to enter the credit card information But we do Not charge your credit card until the job is completed . And we do Not keep your credit card information. We use Stripe payment processing which is the safest credit card processing provider.

Do you charge my credit card before the job is completed ?

No , We do not charge your credit card before the job is completed , we only process the payment with your permission.

Is it safe to enter my credit card on the website ?

Yes it is very safe to enter your Card on our website , We use Stripe payment processing which is the safest credit card processing provider.

 And we do Not keep your credit card information. 

Can I book only the installation of the part that I have ?

Yes , you can book the installation of the part , just enter the details of the part in the booking. 

 

Are there any Extra charges if I book a Service Call after 5 pm  or on a weekend or Holiday ?

We do not charge extra for service in evenings , over the weekend or Holidays.

Are the technicians licensed ?

All our professionals are licensed and insured.

How does it work ?

We charge $300 for the first 10 feet of gas piping including connection , shut off valve and material.$15/ foot after the first 10 feet.

What are your expertise in terms of gas piping and connections ?

We do all kinds of residential gas connections including , gas stove , gas dryers , BBQ , Furnace , Fireplace and Water Heaters.

Do I have to create an account ?

Yes but it is a very simple sign up , and next time if you have to book a service it will be very simple and you don’t have to enter the information everytime.

Do I have to add my credit card information first ?

Yes you have to enter the credit card information But we do Not charge your credit card until the job is completed . And we do Not keep your credit card information. We use Stripe payment processing which is the safest credit card processing provider.

Do you charge my credit card before the job is completed ?

No , We do not charge your credit card before the job is completed , we only process the payment with your permission.

Is it safe to enter my credit card on the website ?

Yes it is very safe to enter your Card on our website , We use Stripe payment processing which is the safest credit card processing provider.

 And we do Not keep your credit card information. 

Can I book only the installation of the part that I have ?

Yes , you can book the installation of the part , just enter the details of the part in the booking. 

 

Are there any Extra charges if I book a Service Call after 5 pm  or on a weekend or Holiday ?

We do not charge extra for service in evenings , over the weekend or Holidays.

What are your basic charges ?

We charge $30 / hour for home cleaning , minimum 3 hours.

What is included in cleaning services ?

Our services include the cleaning of bedroom , washroom , living room , familyroom , dusting and more.

Do I have to add my credit card information first ?

Yes you have to enter the credit card information But we do Not charge your credit card until the job is completed . And we do Not keep your credit card information. We use Stripe payment processing which is the safest credit card processing provider.

Do you charge my credit card before the job is completed ?

No , We do not charge your credit card before the job is completed , we only process the payment with your permission.

Is it safe to enter my credit card on the website ?

Yes it is very safe to enter your Card on our website , We use Stripe payment processing which is the safest credit card processing provider.

 And we do Not keep your credit card information. 

Can I book only the installation of the part that I have ?

Yes , you can book the installation of the part , just enter the details of the part in the booking. 

 

Are there any Extra charges if I book a Service Call after 5 pm  or on a weekend or Holiday ?

We do not charge extra for service in evenings , over the weekend or Holidays.

What are your basic charges for carpet cleaning ?

We charge $50 per room for carpet cleaning but minimum 2 room or $100 , if there is extra work , the pro will communicate at the spot and get your approval before starting the job.

Do I have to add my credit card information first ?

Yes you have to enter the credit card information But we do Not charge your credit card until the job is completed . And we do Not keep your credit card information. We use Stripe payment processing which is the safest credit card processing provider.

Do you charge my credit card before the job is completed ?

No , We do not charge your credit card before the job is completed , we only process the payment with your permission.

Is it safe to enter my credit card on the website ?

Yes it is very safe to enter your Card on our website , We use Stripe payment processing which is the safest credit card processing provider.

 And we do Not keep your credit card information. 

Can I book only the installation of the part that I have ?

Yes , you can book the installation of the part , just enter the details of the part in the booking. 

 

Are there any Extra charges if I book a Service Call after 5 pm  or on a weekend or Holiday ?

We do not charge extra for service in evenings , over the weekend or Holidays.

What are the basic charges for a plumbing Service ?

We charge $95 for a plumbing service call , which includes basic diagnostic and fixing if the problem is small , if there are extra charges , our plumber will communicate and start work with your approval. 

Do I have to add my credit card information first ?

Yes you have to enter the credit card information But we do Not charge your credit card until the job is completed . And we do Not keep your credit card information. We use Stripe payment processing which is the safest credit card processing provider.

Do you charge my credit card before the job is completed ?

No , We do not charge your credit card before the job is completed , we only process the payment with your permission.

Is it safe to enter my credit card on the website ?

Yes it is very safe to enter your Card on our website , We use Stripe payment processing which is the safest credit card processing provider.

 And we do Not keep your credit card information. 

Can I book only the installation of the part that I have ?

Yes , you can book the installation of the part , just enter the details of the part in the booking. 

 

Are there any Extra charges if I book a Service Call after 5 pm  or on a weekend or Holiday ?

We do not charge extra for service in evenings , over the weekend or Holidays.

How much are the basic charges ?

We charge a minimum $300 for any pest removal job.

Can you remove any kind of pests ?

Yes , Our experts can remove any kind of pest.

What if there is extra cost for the job ?

When our professional will arrive at the job site , he will access and let you know if there is any extra cost involved.

Do I have to add my credit card information first ?

Yes you have to enter the credit card information But we do Not charge your credit card until the job is completed . And we do Not keep your credit card information. We use Stripe payment processing which is the safest credit card processing provider.

Do you charge my credit card before the job is completed ?

No , We do not charge your credit card before the job is completed , we only process the payment with your permission.

Is it safe to enter my credit card on the website ?

Yes it is very safe to enter your Card on our website , We use Stripe payment processing which is the safest credit card processing provider.

 And we do Not keep your credit card information. 

Can I book only the installation of the part that I have ?

Yes , you can book the installation of the part , just enter the details of the part in the booking. 

 

Are there any Extra charges if I book a Service Call after 5 pm  or on a weekend or Holiday ?

We do not charge extra for service in evenings , over the weekend or Holidays.

What are the basic charges for home inspection ?

We charge $420 for a house size of up to 2500 sq ft. $50 for every 500 sq ft added.

Are your inspectors Certified ?

Yes , All our home inspectors and certified and insured .


Do I have to add my credit card information first ?

Yes you have to enter the credit card information But we do Not charge your credit card until the job is completed . And we do Not keep your credit card information. We use Stripe payment processing which is the safest credit card processing provider.

Do you charge my credit card before the job is completed ?

No , We do not charge your credit card before the job is completed , we only process the payment with your permission.

Is it safe to enter my credit card on the website ?

Yes it is very safe to enter your Card on our website , We use Stripe payment processing which is the safest credit card processing provider.

How much do you charge for the moving ?

We charge $45 / hour / mover , which includes trucks.

Is there a minimum charge for moving ?

Yes , we charge minimum $500 for a moving job.

Do I have to add my credit card information first ?

Yes you have to enter the credit card information But we do Not charge your credit card until the job is completed . And we do Not keep your credit card information. We use Stripe payment processing which is the safest credit card processing provider.

Do you charge my credit card before the job is completed ?

No , We do not charge your credit card before the job is completed , we only process the payment with your permission.

Is it safe to enter my credit card on the website ?

Yes it is very safe to enter your Card on our website , We use Stripe payment processing which is the safest credit card processing provider.

 And we do Not keep your credit card information. 

Can I book only the installation of the part that I have ?

Yes , you can book the installation of the part , just enter the details of the part in the booking. 

 

Are there any Extra charges if I book a Service Call after 5 pm  or on a weekend or Holiday ?

We do not charge extra for service in evenings , over the weekend or Holidays.

Is the installation included in the furnace price ?
Yes the price includes standard installation

What is included in standard installation ?
It includes removal and disposal of old Furnace , and installation of new furnace including the material required , up to 25 feet of exhaust pipe , sheet metal and gas and electrical reconnections.

How long would it take to get it installed after i make a purchase ?
We can install it within 48 hours , you are able to select the installation date on the product page where you add installation.

How long does it take to install a Furnace ?
A standard installation takes about 4-5 hours

Do you need to visit first ?
Once you make a purchase , we will request the photos of the job site and if necessary we will setup the time to check the job site.

What if it impossible to do the job ?
It is highly unlikely that we are unable to do the job unless there is code violation , but in that case you will get 100% refund.

Are the technician certified and insured ?
Yes all technicians are certified and insured with years of experience.

Are there any hidden charges ?
No, there are no hidden charges.

How long is the parts warranty ?
There is 10 years parts and lifetime heat exchanger warranty.

How long is the labour warranty ?
5 Years Labour warranty is covered .

Who registers for manufacturer’s warranty ?
Installmart will register your equipment for extended warranties

How do we book a warranty call ?
You can call us 24/7 or download our app installmart on app store or play store and create and account and book a Free warranty call.

How much is a basic Ac repair call ?

Our basic charges are $120 , which includes diagnostic and repair if there is no part replacement required .if we need to replace any part , Our pro will communicate with you and if you approve the charges then only the work will be performed .

 

What is included in basic charges ?

It includes diagnostic and repair if there is no part replacement required.In the basic charges we also inspect the condition and safety of the Fireplace If we need to replace any part , Our pro will communicate with you and if you approve the charges then only the work will be performed .

 

How much is part if needed ?

All Fireplace repair parts have variation in the prices , however our rates are very reasonable.

 

Do you carry parts in your van ?

We carry all common parts in the van however sometimes we have to come back with the part.

 

How long is the warranty on parts ?

All parts that we replace come with the 1 year part replacement warranty.

 

How long is the Service warranty ?

If your Appliance is having the same problem within 3 months , you can book a free service call.

Would it be fixed the same day ?

Because we carry most of the parts so most likely we should be able to complete the job on the same day.

 

Are the technicians licensed ?

All our professionals are licensed and insured .

 

Do I have to create an account ?

Yes but it is a very simple sign up , and next time if you have to book a service it will be very simple and you don’t have to enter the information everytime.

 

Do I have to add my credit card information first ?

Yes you have to enter the credit card information But we do Not charge your credit card until the job is completed . And we do Not keep your credit card information. We use Stripe payment processing which is the safest credit card processing provider.

 

Do you charge my credit card before the job is completed ?

No , We do not charge your credit card before the job is completed , we only process the payment with your permission.

 

Is it safe to enter my credit card on the website ?

Yes it is very safe to enter your Card on our website , We use Stripe payment processing which is the safest credit card processing provider.

 And we do Not keep your credit card information. 

 

Can I book only the installation of the part that I have ?

Yes , you can book the installation of the part , just enter the details of the part in the booking. 

 

Are there any Extra charges if I book a Service Call after 5 pm  or on a weekend or Holiday ?

We do not charge extra for service in evenings , over the weekend or Holidays.